ARRONAX MALAYSIA PADDLE WARRANTY POLICY

Effective Date: 01 June 2026

I. General Provisions

1. Warranty Coverage

This warranty applies to Arronax paddles purchased from Arronax Malaysia or its authorized distributors and dealers.

2. Warranty Period

The warranty is valid for three (3) months from the invoice date and applies only to paddles purchased from Arronax Malaysia or an official authorized retailer listed on Arronax Malaysia’s website or official online channels at the time of purchase.

A valid purchase invoice or other acceptable proof of purchase from the authorized retailer must be provided when submitting a warranty claim.

3. Warranty Remedy

If a paddle is confirmed to have a manufacturing defect within the warranty period, Arronax Malaysia will provide a one-to-one replacement, subject to product inspection and approval.

If the same model is unavailable or has been discontinued, Arronax Malaysia may offer a replacement product of equivalent value.

4. Manufacturing Defects Covered

The warranty covers manufacturing defects, including:

  • Separation of the edge guard from the paddle

  • Cracking of the core or other structural damage caused by a manufacturing defect

  • Other defects in materials or workmanship confirmed by Arronax Malaysia 

II. Warranty Exclusions

The warranty does not cover:

  • Scratches, marks, paint chips, or other cosmetic wear resulting from normal use

  • Damage caused by impact, collision, misuse, abuse, negligence, or external force

  • Normal wear and tear occurring during regular use

  • Damage caused by improper handling, storage, cleaning, maintenance, modification, or repair

  • Damage caused by exposure to excessive heat, moisture, chemicals, or sharp objects

  • Paint peeling or surface damage caused by removing adhesive tape, protective tape, labels, stickers, or similar materials from the paddle

  • Any damage that is not attributable to a manufacturing defect

III. Warranty Claim Requirements

Customers submitting a warranty claim must provide:

  • A valid purchase invoice or other acceptable proof of purchase

  • Clear photographs and/or video showing the reported defect

  • The paddle’s model and relevant product information

  • Any additional information reasonably requested by Arronax Malaysia for inspection and verification

The product must not be altered, repaired, or intentionally damaged before inspection.

IV. Warranty Claim Process

  1. Submit the warranty claim and supporting evidence to Arronax Malaysia or the authorized distributor or dealer from whom the paddle was purchased.

  2. Arronax Malaysia will review the information and may request that the paddle be returned for physical inspection.

  3. The claim will be approved or rejected after the inspection is completed.

  4. If the claim is approved, Arronax Malaysia will arrange a one-to-one replacement in accordance with this policy.

V. Final Approval

All warranty claims are subject to inspection and final approval by Arronax Malaysia. Arronax Malaysia reserves the right to reject claims involving damage that falls outside the warranty coverage or results from customer misuse, accidental damage, or normal wear and tear.